Help & FAQ for 5-56.de: Your Questions – Our Answers

Welcome to our Help & FAQ section, where you can quickly find answers to the most common questions regarding orders on 5-56.de. Our goal is to make shopping as convenient as possible, so we have summarized the most important information about orders, payment, shipping, returns, and our products. If you still have questions, please feel free to contact us directly.

Order

How can I place an order?
The easiest way to shop with us is through our online store at 5-56.de. Simply browse the products, add the desired items to your cart, and complete the checkout process.

Can I change my order after it has been placed?
Order changes are not possible. If you made a mistake, the order must be cancelled and placed again. Please contact us immediately in such cases.

Payment

Which payment methods are available?
We offer several secure and convenient payment options: PayPal, credit cards, Sofortüberweisung, prepayment, and others.
⚠️ Note: For prepayment, shipping will only take place once the full amount has been received.

Do I receive an invoice?
Yes, once your order has been shipped, the invoice will be sent automatically to your email address. You can also download it from your customer account.

Shipping

What are the shipping costs?

  • Germany: €4.90 (flat rate)

  • International: €6.80 (flat rate)

How long does delivery take?

  • Germany: 1–5 business days

  • International: 5–40 business days (depending on the country, customs or import delays may apply)

Returns & Withdrawal

How do I return an item?
If you are not satisfied with a product, please return it only to our return address. Detailed information about the return process, including the exact address, can be found in our Return & Withdrawal Policy.

Who pays for the return shipping?
According to our policy, customers are responsible for return shipping costs. Exceptions apply if the return is due to our mistake (e.g., wrong delivery or defective item). In such cases, we cover the costs.

Products

Are the holsters handmade?
Yes, all VlaMiTex leather holsters are handmade and carefully inspected to ensure precise fit.

Is there a warranty?
Yes, all holsters come with a 2-year manufacturer’s warranty.

Customer Account

Do I have to create a customer account?
No, you can also place an order as a guest. However, having an account offers advantages such as a faster checkout process and access to your order history and invoices.

Contact

If you have further questions, we are always available:
📧 Email: support@5-56.de
📄 Contact form: https://5-56.de/de/kontakt