Instructions on the Right of Withdrawal for Consumers
Right of Withdrawal
As a consumer, you have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you or a third party named by you (who is not the carrier) have taken possession of the goods.
To exercise your right of withdrawal, you must inform us clearly (for example, by postal letter or email) of your decision to withdraw from the contract. Please send your notice of withdrawal to the following address:
VlaMiTex UG (haftungsbeschränkt)
Riehlstr. 5b
14057 Berlin
Email: support @ 5-56.de
You may use the attached withdrawal form template, but it is not obligatory.
To comply with the withdrawal deadline, it is sufficient to send your communication regarding your right of withdrawal before the 14-day period expires.
Consequences of Withdrawal
In the event of a valid withdrawal, we will reimburse all payments received from you, including standard delivery costs (excluding additional costs resulting from your choice of a different type of delivery), promptly and no later than 14 days from the day we receive your withdrawal notice. We will use the same method of payment that you used for the original transaction unless expressly agreed otherwise with you. No fees will be charged to you for this reimbursement.
We may withhold reimbursement until we have received the returned goods or you have provided evidence of dispatching the goods back to us, whichever occurs earlier.
Please return or hand over the goods without delay, and in any event no later than 14 days after you inform us of your withdrawal from this contract, to the following return address:
Deutsche Post Filiale 657
W. Schreiner
Kaiserdamm 33
14057 Berlin
The return period is met if you dispatch the goods before the 14-day period has expired.
You will bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.